Change or cancellation

If you would like to change or cancel an order that has already been placed, we kindly request you to inform our sales department of this via this e-mailadres:  info@insilk.eu

Order changes or cancellations should always be done via e-mail. We do not handle these by phone.

There are no extra costs for changes or cancellations. The fee for this is withheld from the total amount that needs to be refunded.
Products that we have already ordered especially for you cannot be cancelled. We appreciate your understanding in this regard.

If your switch to another product means that there is an increase in price, this will be payable by you. This condition also applies if there is an increase in price because you have changed your order because you have been informed by the supplier/producer that (a) product(s) is no longer available.

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